KBI Repair Shop

When your instrument needs repair, KBI is prepared! With a state-of-the-art repair facility, qualified repair technicians, and staff ready to serve you, we will make sure the job is done right the first time, EVERY TIME!

Repair FAQ

Although we are willing to look at an instrument to determine if there is a temporary or quick repair that can be done, most of the time we need to do a more thorough inspection. Our normal process is to check the instrument in so our technicians can make sure we address all of the issues that may be causing the instrument not to function properly.

A: Yes, KBI offers free estimates on site when a technician is available. Keep in mind, however, that an estimate given without disassembling the instrument may not be exact. Any extra cost will always be approved by the customer before continuing the repair.

A: No, it is impossible to give an accurate estimate without inspecting the instrument in person. Any advice or costs given over the phone are purely educated guesses.

A: Yes, we offer a free loaner instrument while your instrument is being serviced

A: Yes! Bring your instrument by any time for service from one of our great staff!

A: We do occasionally sell parts directly to customers, but due to fit issues as well as the various manufacturer models and versions of particular instruments, it is always best for our trained technicians to look at your instrument. Some parts can be sold “over the counter”, but we recommend having a repair technician install the parts as part of your service. *We are not liable for any maintenance not performed by a KBI Repair Technician after a part is sold site unseen.

A: Yes! All of our staff is trained to help you determine the correct resale price range of your instrument. We also have a consignment program to help you sell!

A: Yes, we currently offer both home and school delivery for school, rental, and non-contract repairs! We follow all COVID-19 protocols for contactless delivery, and travel weekly to Fredericksburg, Spotsylvania, Stafford, Henrico, King George, Locust Grove, and Prince William County.

Our Motto: Fix it right the first time, EVERY TIME!

Need your instrument serviced?

KBI offers free onsite estimates when a technician is available, and a free loaner while your instrument is being serviced. Turnaround time for repairs is usually one week for the months October through May, and two weeks between the months of June and September.

If you are a current rental customer, have a KBI Maintenance Agreement, or are part of our Ensemble Package, your repairs will be covered!

All Repairs have a 30-day repair warranty.

We offer multiple ways to get your instrument to us!

  • Submit an Online Request
  • Call us at 540-891-7800
  • Come visit us in the store!
    • 4950 Southpoint Drive in Fredericksburg
  • Home and School pickup and delivery available