KBI Repair Shop

Although we are willing to look at an instrument to determine if there is a temporary or quick repair that can be done, most of the time we need to do a more thorough inspection. Our normal process is to check the instrument in so our technicians can make sure we address all of the issues that may be causing the instrument not to function properly.

A: Yes, KBI offers free estimates on site when a technician is available. Keep in mind, however, that an estimate given without disassembling the instrument may not be exact. Any extra cost will always be approved by the customer before continuing the repair.

A: No, it is impossible to give an accurate estimate without inspecting the instrument in person. Any advice or costs given over the phone are purely educated guesses.

A: Yes, we offer a free loaner instrument while your instrument is being serviced

A: Yes! Bring your instrument by any time for service from one of our great staff!

A: We do occasionally sell parts directly to customers, but due to fit issues as well as the various manufacturer models and versions of particular instruments, it is always best for our trained technicians to look at your instrument. Some parts can be sold “over the counter”, but we recommend having a repair technician install the parts as part of your service. *We are not liable for any maintenance not performed by a KBI Repair Technician after a part is sold site unseen.

A: Yes! All of our staff is trained to help you determine the correct resale price range of your instrument. We also have a consignment program to help you sell!

A: Yes, we currently offer both home and school delivery for school, rental, and non-contract repairs! We follow all COVID-19 protocols for contactless delivery, and travel weekly to Fredericksburg, Spotsylvania, Stafford, Henrico, King George, Locust Grove, and Prince William County.